Returns & Refunds Policy

Thanks for shopping with Victorious. If you’re not completely thrilled with your order, we’re here to help. Below is our friendly, straightforward policy for returns, refunds, and exchanges.

Eligibility for Returns

• Returns are accepted within 30 days of delivery for most products.
• Items must be in their original, unused condition and include all packaging, manuals, accessories, and tags (where applicable).
• Proof of purchase (order number) is required.
• Custom-made, built-to-order, or installed gates are not eligible for return unless they arrive damaged or defective; items on sale or marked as final sale are not eligible unless stated otherwise.

Non-returnable Items

• Custom-made or built-to-order gates
• Installed gates or kits
• Final sale or clearance items

Damaged, Defective, or Incorrect Items

If your item arrived damaged or is defective, or we sent the wrong item, contact us within 5 days of delivery with your order number and clear photos. We’ll provide a prepaid return label and arrange a replacement or refund based on your preference.

Refunds and Processing Time

Refunds are issued to the original payment method or as store credit, depending on your preference and the nature of the return. Once we receive and inspect the returned item, we’ll issue your refund within 5–7 business days. You’ll see the refund on your statement after the processor completes the reversal.

Return Shipping

For standard returns (not due to damage/defect or order issue), you are responsible for return shipping. If the item is damaged, defective, or we sent the wrong product, Victorious will cover the return shipping costs.

Exchanges

Need a different size, color, or variant? Exchanges are subject to stock availability. If the exact item isn’t available, we’ll offer a refund or store credit instead.

How to Initiate a Return

1. Contact our support team at support@victoriousrsa.co.za with your order number, item name, and reason for return.
2. We’ll review your request and send you a Return Authorization (RA) and prepaid label if eligible.
3. Pack the item securely in its original packaging and attach the RA. Ship it back using a trackable method.
4. Once we receive the item, we’ll process your refund or exchange as described above.

Refund Timeline

Allow 5–7 business days after we receive your return for the refund to appear on your payment method or as store credit, depending on your preference.

Questions?

Have a question about a return? Reach out anytime at support@victoriousrsa.co.za and we’ll help you out.

This policy is effective as of August 25, 2026. Victorious reserves the right to update this policy at any time without notice.